Human Resources and Benefits Information

Meet our Human Resources Team

The Human Resources Department’s primary purpose is to promote a work environment characterized by fair treatment of staff, open communication, trust and mutual respect. Our department ensures that policies are effective and understandable, that benefits are in place to support our employees’ needs and that employee concerns are addressed quickly.

Fast FAQ’s (Frequently asked questions)

What benefits are available at Goodwill?  Goodwill offers benefits to all full-time employees. Part-time employees may also qualify for certain benefits. Benefits include Medical,Vision Reimbursement, Prescription, Teladoc®, Dental, Flexible Spending Account (Medical and Dependent care), Employee Assistance Program (EAP), Accidental Death & Dismemberment , Company-Paid Life Insurance, Voluntary Life Insurance (employee, spouse & children), Tuition Reimbursement, 403b, Pension, FMLA, Short Term Disability and Long Term Disability. Medical, Dental and Flexible Spending insurance deductions are pre-tax and employees may enroll within 30 days of eligibility or during our annual open enrollment period. Note: Once an employee enrolls in the medical plan, dental or flexible spending account (FSA)  he/she cannot drop/change coverage unless there is a qualifying event or during the annual open enrollment period. For a complete summary of benefits and more detailed information, view our Employee Benefits Summary. Goodwill also encourages healthy living and proactive health options as seen on Healthwise (the employee wellness page) and special employee discounts (20- 70% off on movies, hotels, shows, concerts and more).

What if I am injured on the job? Contact MEDCOR (1 800-775-5866) for immediate medical care when you are injured at work and let your manager or a lead know.  They will call with you and will provide you with the information you need, if you are sent to a doctor, including an EmployeeInjuryPacket and drug test.  Make sure to read the packet carefully and keep your management informed.

Does Goodwill have an Employee Handbook? Yes, you can view the Employee Handbook here or ask your Manager for a copy.

Does Goodwill offer paid time off? Yes. Our plan combines non-working time (sick/vacation/holiday) into one group of paid hours (Paid Time Off or PTO). PTO must be approved through your supervisor and planning ahead is important to ensure department business needs are covered. The earnings rate varies based on years of service and details can be found in our Employee Benefits Summary under Paid Time Off. A list of the current Holiday schedule can be seen here.

What happens in case of inclement weather? Goodwill asks that employees use their best judgement. Always check in with your manager and notify them if you are staying home or running behind schedule. If you have PTO this will be used for your absence. PTO earning is based on hours and years of service that you work. Complete details can be found under Paid Time Off in our Employee Benefits Summary.

Can I apply for other jobs at Goodwill? Absolutely! Employees may search jobs in UltiPro (Myself, My Company, View Opportunities). If you are interested, let your manager know. In general, during your introductory period, a manager will not refer you for a promotion.If your manager believes that your work performance and values merit a change in position, you should complete the online application. Your manager will contact the Hiring Manager in order to let them know that you have applied. You may also contact the Hiring Manager to express interest.

What if I need assistance performing my job due to a disabling condition? Goodwill values the contributions of all team members and promotes an interactive process to identify reasonable accommodations for those who are unable to do any of the following without support due to a personal disability on the part of the employee or applicant as defined under the ADA/ADAA:

  • apply for a job/complete the hiring process •complete the essential functions of their job or to gain access to the workplace •receive certain benefits of the job, such as attending training or other company sponsored events, as examples

Please complete the Reasonable Accommodation Request form and submit as indicated on the form to initiate a request for reasonable accommodation.

In certain cases, Goodwill may need to contact your medical provider to verify your medical requirements and determine a satisfactory accommodation if needed. Please complete the ADA Authorization of Release of Information form to ensure Goodwill is able to access this information.

Does Goodwill offer additional training? Yes! Goodwill takes pride in offering their employees training and we encourage everyone to check the Training site frequently for up to date scheduled classes and courses.  Our intention is to help Goodwill staff be prepared to meet the needs of our customers, demonstrate our values and contribute to the success of Goodwill. By participating in training, we can prepare employees to better understand their role and personal attributes and struggles to encourage performing more effectively on their job.

What happens if I am having concerns or issues at work? Goodwill encourages open communication between employees and their Manager. Go to your Manager first and let your Manager try to fix the problem. If you have asked your Manager about the problem and they are unable to help OR if you are not comfortable talking to them, go to your Manager’s Manager. You can always come to Human Resources as well- talk to your Human Resource Generalist or call the general number and speak to Human Resources. Goodwill also has a Fraud and Ethics Hotline that you can call confidentially at (866) 397-6601.

Does Goodwill offer introductory appraisals and annual increases? New employees are in an introductory period for three calendar months following their date of hire as a regular/non-temporary employee after which time the supervisor will perform an introductory appraisal.  Normally this appraisal does not include a pay increase. If you are promoted to a new position, you will receive an introductory appraisal after three months or service in your new position. Annual increases (if any) are determined by a number of factors that Goodwill reviews each year. You are eligible to be considered for an annual increase if you were hired prior to February 1st and are not a fill-in employee.

What happens if I am ready to retire or leave Goodwill? Paperwork will be sent to you after your termination date. Many of your benefits will end on the last day of your employment. If you had benefits while employed at Goodwill, you will receive a Termination Letter which will explain what your options and responsibilities are. You will receive a letter approximately in the middle of the month describing your options under our pension plan. You are also welcome to speak with your Human Resource Generalist to get help.


Benefits Information

Our Employee Benefits Summary can be viewed here or you may request a hard copy from your Human Resources Generalist.  You may also view an eligibility FAQ sheet here.

Medical UMR is our current medical carrier. You may enroll if you meet eligibility requirements upon hire, upon a, change to an eligible status (for example from part-time to full-time), at Open Enrollment or if you have a qualifying event. Medical benefits begin the 1st day of the month after (or coinciding with) your month of eligibility (ex: if you begin 01/04/18 your benefits would be effective 03/01/18). Goodwill offers enhanced medical benefits to employees who qualify by submitting a completed Physician Confirmation Form – 2019 (PCF) to Human Resources during the first year after hire. New employees who wish to qualify immediately for enhanced benefits must submit a completed PCF by the 15th of the month before your benefits begin according to the instructions on your PCF form.  To continue enhanced medical coverage, the PCF form must be completed every following year by the end of Open Enrollment. Goodwill also includes Vision with our Medical plan.

Vision Goodwill offers a vision reimbursement plan (included in the Medical plan) which reimburses for $300 per covered member per year. Preventative vision care is covered 100% for children with a limit of 1 “hardware” item per child per year (glasses or a 1 year supply of contact lenses). Adults have an annual maximum of $300 for services and hardware. How does the Vision reimbursement plan work? Simple steps- Pay for your visit, save your receipt(s) from the visit and send in copies of the receipt(s) with a Vision Reimbursement Form. Claims must be filed within 6 months. The Vision reimbursement plan is not covered with your UMR Medical card unless your visit is for medical necessity (such as diabetes).

Prescription The prescription drug plan OptumRX is through UMR. Prices vary within the plan based on several factors. For a detailed explanation you can view the prescription information in our Employee Benefits Summary.

Teladoc® (Telemedicine) All Goodwill part time and full time regular (non-temporary) employees also have access to Teladoc® – a no cost program which gives employees access to medical advice 24/7 online or by telephone and medical information through the Teladoc® website or telephone 1-800-Teladoc (835-2362).

Dental Delta Dental is our current dental carrier. If you are eligible and enroll in dental insurance, benefits begin the 1st day of the month after (or coinciding with) a month of eligibility. Dental insurance is a separate deduction and can be elected with or without Medical insurance. You may visit any dentist; however, by choosing a dentist that is participating in the Delta Dental network, your out of pocket costs will be lower. Once enrolled, you may print ID cards, check EOB’s (Explanation of Benefits) and more here.

Frequently requested Medical/Vision/Dental forms:

Flexible Spending Account (Medical and Dependent Care FSA) This is a program that allows eligible employees the opportunity to set money aside from each paycheck before taxes are taken out. This applies to certain medical expenses and dependent care expenses. The FSA plan allows you to pay for certain expenses throughout the year in installments or pay a large sum and qualify for immediate reimbursement. During open enrollment, eligible employees are required to submit their yearly amount for the following year. If the determined fund amount(s) have not been used up by the end of each year, all except $500 will be forfeited. The FSA reimbursement form can be found here.  Employees can set up their online account at as well as fax the form to the number on the sheet or email it with copies of their receipts to A complete description of the Flexible Spending Plan can be seen here. If you have any questions about the plan or are interested in how to enroll, please feel free to contact the Human Resources Department or complete the FSA Enrollment Form and return it the Human Resources Department.

Employee Assistance Program (EAP) The Employee Assistance Program is a no cost benefit to all Goodwill employees and spouse/children under 26. This program is fully paid by Goodwill in an effort to support employees’ health and well-being through basic telephone advice and consultation as well as referrals to local providers for 6 consultations. For more information visit them at:

Employer Paid Accidental Death/Personal Loss Goodwill pays for Accidental Death and Personal Loss Coverage for all eligible, full-time employees. This coverage offers employees and their families financial benefits to help them after certain accidents or injuries. This is at no cost to the employee. Coverage reduces in benefit by 50% for employees who reach the age of 70.

Employer Paid Life Insurance Goodwill pays for life insurance plans for eligible full-time regular employees. Our current carrier for life insurance is Prudential. This policy will pay your beneficiary an amount equal to your full year’s salary with a maximum of $200,000 upon your death. Benefits reduce by 50% on the first of the month following your 70th birthday. All employees are required to complete a Beneficiary Form. Live event changes may be an occasion to change your beneficiaries. Complete a new beneficiary form and submit it to the Human Resources Department to override any current information.

Voluntary Life Insurance This is a voluntary life insurance option that is entirely paid by the employee. Goodwill offers excellent rates through our group discount. During initial enrollment (anytime during the first 31 days after your eligibility date) the employee can apply for a maximum of up to five times their annual salary or $500,000 whichever is less. During this initial enrollment period only, employees are authorized to receive $200,000 for employees up to the maximum allowed without medical questions, up to $25,000 for spouses and up to $10,000 for children (In no case can the spouse or child coverage amounts exceed the employee amount). Amounts over the guaranteed issue, or applied for during open enrollment will require evidence of insurability, which may include specific medical questions and a medical exam. During Open Enrollment, employees with an existing election may qualify for $50,000 additional coverage up to the maximum allowed without medical questions.

For a detailed summary of the policies listed above click for the Voluntary and Basic Life Plan summary.

Tuition Reimbursement Goodwill encourages employees to pursue education related to their jobs. With prior approval from your supervisor, Goodwill reimburses full-time employees (with 6 months of service) 100% of appropriate tuition and book costs up to $2,000 annually for classes that are successfully completed.

403(B ) Retirement Savings Plan This plan allows employees to set money aside for retirement during their working years. Goodwill offers either a traditional pre-tax 403(b) or a Roth 403(b) savings program. Employees can enroll at any time by submitting an enrollment form and beneficiary forms to the Human Resources Department. Deductions will begin on the first possible payroll period following receipt of the forms. Rollover options into the plan are available – contact Holly White ( 336 724 3625, ext. 1379)

Loans and Hardship Withdrawals: If you have questions about Loans or Hardship withdrawals, please contact Holly White ( or 336 724 3625, ext. 1379).  Hardship Withdrawals may only be taken for certain qualifying hardships, and only after all loan options are explored. Various restrictions apply.  Loans are only permitted for participants with over $5,000 in the plan, and are limited to 50% of the balance.

For your convenience, here are the most commonly requested forms/plan details:

Pension All Goodwill employees age 21 and older are eligible for our pension plan. This is a retirement plan that includes funds contributed by the employer that will generate additional income to the employee when they retire. Goodwill contributes an equal amount to 10% of your annual salary to the pension plan once employees become eligible. Employees vest (take ownership) of funds over a 6 year period starting at the second year of eligible service. Goodwill offers this benefit without cost or contribution to all eligible employees. You cannot withdraw, take loans from or otherwise use this fund unless you leave Goodwill.  Rollover options into the plan are available – contact Holly White ( 336 724 3625, ext. 1379)

What is the difference between our company 403(b) and the pension plan? The 403(b) is an individual account that you fund with your OWN money. All of the money is yours from the very beginning and you can enroll in the plan at anytime. The Pension plan is an account that is funded by the company on your behalf. Employees are not able to contribute to this account nor borrow from the pension fund.

FMLA Leave (Family and Medical Leave Act of 1993) FMLA is a federal law which offers eligible employees up to 12 workweeks (26 in certain cases) of leave (unpaid unless PTO or short term disability covers it) to cover qualifying absences. This law protects an eligible employee’s job, pay and benefits (ensuring return to the same or equivalent position) and allows continuation of health benefits. To be eligible for FMLA leave, an employee must have been employed with Goodwill for at least 12 months and for at least 1,250 hours during the 12 month period immediately preceding the commencement of the leave.

*If you feel you have questions about FMLA, Short Term Disability and/or Long Term Disability or feel that you may need to discuss this as an option, please contact Diana Inglis directly at for steps on how to proceed.

Short Term Disability Short Term Disability allows you to maintain a portion of your income in cases where you are unable to work for up to 12 weeks (based on an approved application and doctor certification). Goodwill’s Short Term Disability Plan through Prudential and is offered at no cost to all full-time regular employees on the first of the month following one complete year of employment based on the employee’s date of hire. The plan offers payments of 60% of your base wages up to a weekly maximum benefit, following a 7 day waiting period. Goodwill automatically uses available PTO to supplement your Short Term Disability coverage up to 100% of your base wages unless you contact the Payroll Department to indicate otherwise.

Long Term Disability Goodwill also provides Long Term Disability coverage to full-time regular salaried and administrative hourly employees. If conditions are approved, benefits provide up to 60% of an employee’s base salary while you are disabled. Eligible employees will be enrolled on the first day of active work in the month following a three month waiting period. After an absence from work for 90 continuous days due to a disabling condition (and at the end of short term disability), you will receive up to 60% of your base pay up to $10,000 per month (with certain limitations and subject to application and approval process). The length of benefit is based upon a variety of factors.

Since not all of our employees can easily access the company intranet, Goodwill makes important documents about benefits such as summary plan descriptions and summary annual reports available on a public link. All of these documents can be printed.  If you are unable to view these documents and require them in a printed format email Kathryn Sears, Human Resources Manager:

Frequently Used Forms

Special Employee Discounts As we continue to look for new and innovative ways to show appreciation toward our employees, Goodwill offers a complimentary discount program that gives employees access to 20 – 70% off on movies, hotels, shows, concerts, sporting events and more. Follow these simple instructions below to sign up for these complimentary perks:

  1. Click on this link
  2. Complete the information to become a member (Select sign up with a company code)
  3. Use company code Goodwill NWNC
  4. Use your company (or) personal email
  5. Complete the rest of the form, then select submit
  6. Need assistance? Call Toll Free: (800) 331-6483 or Local/International: (407) 393-5862

Some of the discount benefits include:

  • Save up to 70% off on shopping deals
  • Save up to 60% off on hotels worldwide (program will price match within the first 24 hours of booking)
  • Save up to 50% off theme parks & water parks
  • Save up to 40% off on shows and events worldwide
  • Save up to 30% off movie tickets
  • Great deals on gift cards with no convenience fees
  • Receive access to over 80,000 events worldwide (concerts, sporting events, shows and more)