Human Resources and Benefits Information

Guides and Handbooks

UMR Health and RxBenefits

UHC Vision

Delta Dental

UHC Life

Bob Greene Scholarship

Commonly Used Forms


Meet our Compliance Officer, Rudy Allen

What is the role of a Compliance Officer? A Compliance Officer has the important role of ensuring that the human resources department complies with internal and external laws and regulations. They also coordinate with organizational leaders to come up with solutions for any Human Resources related compliance issue. Our Compliance Office is Rudy Allen, VP of Human Resources. One of Rudy’s roles as VP of HR is to ensure that HR policies, procedures, and processes involving the functional areas of the organization such as employment, benefits, employee relations, compensation, record-keeping, etc., are in alignment with state and federal law and regulations. It is the responsibility of the Compliance Officer to institute Human Resources related compliance checks to ensure that the company’s policies are being implemented and external laws and regulations are being followed. Another important role of a Compliance Officer is to ensure a process for reporting and a system of follow-up for complaints and issues. Our organization promotes and organizational culture that encourages a commitment to ethics and compliance. A key element of an effective compliance program is a means of reporting non-compliance, or questionable processes or behaviors. If you have a concern or issue regarding compliance, we encourage you to discuss it with your immediate supervisor or use our confidential system of reporting by calling the Fraud and Ethics Hotline at (866) 397-6601.

Frequently Asked Questions

What benefits does Goodwill offer?
Goodwill offers benefits to all full-time employees. Part-time employees may also qualify for certain benefits. Benefits include Medical,Vision Reimbursement, Prescription, Teladoc®, Dental, Flexible Spending Account (Medical and Dependent care), Employee Assistance Program (EAP), Accidental Death & Dismemberment , Company-Paid Life Insurance, Voluntary Life Insurance (employee, spouse & children), Tuition Reimbursement, 403b, Pension, FMLA, Short Term Disability and Long Term Disability. Medical, Dental and Flexible Spending insurance deductions are pre-tax and employees may enroll within 30 days of eligibility or during our annual open enrollment period. Note: Once an employee enrolls in the medical plan, dental or flexible spending account (FSA)  he/she cannot drop/change coverage unless there is a qualifying event or during the annual open enrollment period. . Goodwill also has special employee discounts (20- 70% off on movies, hotels, shows, concerts and more) though Tickets at Work.
What if I am injured on the job?
Contact MEDCOR (1 800-775-5866) for immediate medical care when you are injured at work and let your manager or a lead know.  They will call with you and will provide you with the information you need, if you are sent to a doctor, including an EmployeeInjuryPacket and drug test.  Make sure to read the packet carefully and keep your management informed.
Does Goodwill offer paid time off?
Yes. Our plan combines non-working time (sick/vacation/holiday) into one group of paid hours (Paid Time Off or PTO). PTO must be approved through your supervisor and planning ahead is important to ensure department business needs are covered. The earnings rate varies based on years of service and details can be found in our Employee Benefits Summary under Paid Time Off. A list of the current Holiday schedule can be seen here
What if I need assistance performing my job due to a disabling condition?
Goodwill values the contributions of all team members and promotes an interactive process to identify reasonable accommodations for those who are unable to do any of the following without support due to a personal disability on the part of the employee or applicant as defined under the ADA/ADAA. Please complete the Reasonable Accommodation Request form and submit as indicated on the form to initiate a request for reasonable accommodation. In certain cases, Goodwill may need to contact your medical provider to verify your medical requirements and determine a satisfactory accommodation if needed. Please complete the ADA Authorization of Release of Information form to ensure Goodwill is able to access this information.
What happens if I am having concerns or issues at work?
Goodwill encourages open communication between employees and their Manager. Go to your Manager first and let your Manager try to fix the problem. If you have asked your Manager about the problem and they are unable to help OR if you are not comfortable talking to them, go to your Manager’s Manager. You can always come to Human Resources as well- talk to your Human Resource Generalist or call the general number and speak to Human Resources. Goodwill also has a Fraud and Ethics Hotline that you can call confidentially at (866) 397-6601.
What happens if I am ready to retire or leave Goodwill?
Paperwork will be sent to you after your termination date. Many of your benefits will end on the last day of your employment. If you had benefits while employed at Goodwill, you will receive a Termination Letter which will explain what your options and responsibilities are. You will receive a letter approximately in the middle of the month describing your options under our pension plan. You are also welcome to speak with your Human Resource Generalist to get help.


Benefits Information

Medical, Vision and Prescription
UMR is our medical carrier. You can enroll if you are hired as or become a full-time regular employee and at Open Enrollment or if you have a qualifying event. Medical benefits begin the 1st day of the month after (or coinciding with) your month of eligibility (ex: if you begin 01/04/20 your benefits would be effective 03/01/20). Goodwill offers enhanced medical benefits to employees who qualify by submitting a completed Physician’s Confirmation Form 2021 (PCF) to Human Resources during the first year after hire. New employees who wish to qualify immediately for enhanced benefits must submit a completed PCF by the 15th of the month before your benefits begin according to the instructions on your PCF form.  To continue enhanced medical coverage, the PCF form must be completed every following year by the end of Open Enrollment. Goodwill offers a vision reimbursement plan which reimburses for $300 per covered member per year via the UMR Reimbursement Form. Preventative vision care is covered 100% for children with a limit of 1 “hardware” item per child per year.  The prescription drug plan OptumRX is through UMR. Prices vary within the plan based on several factors.
Delta Dental is our current dental carrier. If you are eligible and enroll in dental insurance, benefits begin the 1st day of the month after (or coinciding with) a month of eligibility. Dental insurance is a separate deduction and can be elected with or without Medical insurance. You may visit any dentist; however, by choosing a dentist that is participating in the Delta Dental network, your out of pocket costs will be lower. Once enrolled, you may print ID cards, check EOB’s (Explanation of Benefits) and more here.
Employee Assistance Program (EAP)

The Employee Assistance Program is a no cost benefit to all Goodwill employees and spouse/children under 26. This program is fully paid by Goodwill in an effort to support employees’ health and well-being through basic telephone advice and consultation as well as referrals to local providers for 6 consultations. For more information visit them at:

All Goodwill part time and full time regular (non-temporary) employees also have access to Teladoc® – a no cost program which gives employees access to medical advice 24/7 online or by telephone and medical information through the Teladoc® website or telephone 1-800-Teladoc (835-2362).
Life Insurance, STD and LTD
Goodwill offers free basic life insurance to full-time employees as well as supplemental coverage for self, spouse and children.  All full-time employees are given short-term disability for free.  This covers 60% of one’s annual salary.  Long-term disability is offered for administrative and salary staff.

403(b) Retirement
This allows employees to set money aside for retirement during their working years. Goodwill offers either a traditional pre-tax 403(b) or a Roth 403(b) savings program. Employees can enroll at any time by submitting an enrollment form and beneficiary forms to the Human Resources Department. Rollover options into the plan are available – contact Holly White ( 336 724 3625, ext. 1379)

For your convenience, here are the most commonly requested forms/plan details:


All Goodwill employees age 21 and older are eligible for our pension plan. This is a retirement plan that includes funds contributed by the employer that will generate additional income to the employee when they retire. Goodwill contributes an equal amount to 10% of your annual salary to the pension plan once employees become eligible. Employees vest (take ownership) of funds over a 6 year period starting at the second year of eligible service. Goodwill offers this benefit without cost or contribution to all eligible employees. You cannot withdraw, take loans from or otherwise use this fund unless you leave Goodwill.  Rollover options into the plan are available – contact Holly White ( 336 724 3625, ext. 1379)

Special Employee Discounts

Goodwill offers a complimentary discount program that gives employees access to 20 – 70% off on movies, hotels, shows, concerts, sporting events and more. Follow these simple instructions below to sign up for these complimentary perks:

    1. Click on this link
    2. Complete the information to become a member (Select sign up with a company code)
    3. Use company code Goodwill NWNC
    4. Use your company (or) personal email
    5. Complete the rest of the form, then select submit
    6. Need assistance? Call Toll Free: (800) 331-6483 or Local/International: (407) 393-5862