Serving with Passion

Laura was the nice cashier who asked if you would like to round up your total to the next dollar when you were checking out. She was happy to explain to you what that meant, with the same degree of energy you heard when she explained it to the customer in front of you! If you wondered how she could be that energetic and enthusiastic throughout her shift, it is because she was grateful to be working in a Goodwill retail store.

Laura came to Goodwill through Career Connections. She began working as a cashier at one of the retail stores while looking for employment in her field. Laura described her experience this way: “It makes a world of difference when you can personalize the customer’s experience and feel good about it, as opposed to, I’m just here because I need a job.”

Laura has now found work in her original field of pediatrics and demonstrates the same passion in her job there, saying: “I knew I could make a difference for other people, because I had been in their shoes so often in the past.”