Laura was the nice cashier who asked if you would like to round up your total to the next dollar when you were checking out. She was happy to explain to you what that meant, with the same degree of energy you heard when she explained it to the customer in front of you! If you wondered how she could be that energetic and enthusiastic throughout her shift, it is because she was grateful to be working in a Goodwill retail store.

Laura came to Goodwill through Career Connections. She began working as a cashier at one of the retail stores while looking for employment in her field. Laura described her experience this way: “It makes a world of difference when you can personalize the customer’s experience and feel good about it, as opposed to, I’m just here because I need a job.”

Laura has now found work in her original field of pediatrics and demonstrates the same passion in her job there, saying: “I knew I could make a difference for other people, because I had been in their shoes so often in the past.”

Stories of Impact   |  Related

headshot of Paula Canty

Making Dreams Come True

Paula had always wanted to be a nurse, but she couldn’t afford to take a CNA class to get started in the medical field. read full story

headshot of Trish Purcell

The First Step Toward a Dream

Trish, the mother of 2 children with one on the way, was on parole for drug charges. She took a big step toward get her life back together by coming to Goodwill's Next Gen program and completing her GED. read full story

headshot of Kelvin Swisher

A Veteran’s Second Chance

Kelvin, an Army veteran, openly acknowledges the destructive behavior and bad choices that led to 27 years of drug addiction and multiple incarcerations. Kelvin has now been clean for over 20 years. read full story