Store Updates
Store Checkout System Updates
Last updated October 6, 2026
Our stores have finished moving to a new checkout system, and gift cards and returns are back at every location. Thank you for your patience during the switch.
Gift cards are back
Buy and redeem gift cards at any store. Cards kept their full value.
Returns are back
Returns are being processed at all stores again.
Stores open as usual
All stores and donation centers are on regular hours.
Rollout begins
Sept. 8
All stores complete by
Oct. 10
Check back often for updates here.
Common questions
Can I use my gift card now?
Yes. Gift cards work at all stores again and kept their full value.
I have a green refund card. Can I still use it?
Yes. Bring it to any store. The cashier will apply your credit and give you a credit slip receipt in its place. Keep that receipt, since it's what you'll use from then on.
How do returns work now?
Bring your receipt to any store. Returns are issued as store credit on a credit slip receipt, good at any Goodwill of Northwest North Carolina store.
How can I keep track of my purchases and credits?
Ask your cashier to add you to our customer account and link your purchases. It helps us look up your purchases and any store credit on your account.
Questions about a recent purchase?
Ask a team member in store, or reach us at 336-724-3621 · info@goodwillnwnc.org