Store Updates
Store Checkout System Updates
Last updated August 25, 2026
Beginning September 8, our stores are transitioning to a new checkout system. The upgrade will make checkout faster and more reliable — but while each store makes the switch, refunds and gift card transactions will be temporarily unavailable. Everything else works as usual, and we appreciate your patience.
Common questions
Are stores open during the transition?
Yes. All stores and donation centers keep their regular hours. Shopping and donating are not affected — only refunds and gift card transactions are paused during the transition.
Can I return something I bought before the switch?
Yes, you can still make returns through September 7. If you are issued a refund card before September 7, hold onto it. You’ll be able to use it once our transition is complete.
I have a gift card. Does it still work?
Your card keeps its full value. Redemption is paused during the transition and works again once all stores are on the new system.
When will refunds and gift cards be back?
The transition begins September 8 and should be completed by early October across all stores. During this transition time, we can do even exchanges. This means if you wanted to exchange a t-shirt instead of returning it, we can process that for you. We encourage you to check this page for updates on the timeline and how the transition is going.