The donations are not free. Goodwill incurs costs associated with staffing donation centers, maintaining physical facilities (stores) and ADCs, a fleet of trucks to move the materials, and personnel required at stores to process, price and sell the merchandise. Since its inception over one hundred years ago, Goodwill’s philosophy has been based on teaching people to support themselves. We do not give charity or welfare – we give people a chance. There are other organizations with missions to provide this type of service. If Goodwill were to provide this type of service, it would compromise our primary mission of helping people with disabilities and special needs.
There is a lot of misinformation about Goodwill online and on social media. Learn the facts and donate/shop with confidence.