Goodwill's Deborah Banguis Receives Governor's Award
Gov. Bev Perdue announced the Governor’s Awards for Excellence in Workforce Development that were awarded in Greensboro on November 1. A furniture company, tire manufacturer, trailblazing apprenticeship program, and four North Carolinians are being recognized for their outstanding accomplishments and contributions in helping North Carolina achieve its workforce development goals. Among this year's winners was Goodwill's own Deborah Banguis, WIA Case Manager in Catawba County who received the Wayne Daves Award for Outstanding Workforce Development.
“Our hard-working and talented citizens are the cornerstone of our economic development efforts and their dedicated efforts are helping our economy grow,” said Gov. Perdue. “I congratulate these award recipients for their determination, innovation and commitment to helping make our employees the nation’s best.”
The N.C. Commission on Workforce Development recognized these outstanding individuals and businesses as part of the 2012 Workforce Development Partnership Conference in Greensboro.
A professional, enthusiastic provider of exceptional customer service is how most would describe Deborah Banguis. Deborah is always looking for another way to assist or make things better. Even when it comes down to dressing appropriately for work or an interview, she leads by example. Deborah has been an Adult/Dislocated Worker Case Manager with Goodwill Industries of Northwest North Carolina, Inc. since July 2010. She takes her job very seriously and is adamant about improving office processes and service delivery. Customers are captivated by her sincere, pleasant, and respectful demeanor.
Deborah not only works well with her participants, she is also a very strong team player and works well with her co-workers. She consistently creates a positive image for the JobLink and WIA programs. Along with maintaining a caseload, Deborah conducts WIA orientations, works extensively with training providers, researches and familiarizes herself with community resources that participants may potentially need, assists with job interview preparations, and strives to improve her own skills. The list goes on and on. She also seeks out and enrolls in various classes that enhance her knowledge and skills needed for workforce development. She will be earning her Global Career Development Facilitator credential this year.
Deborah often goes the extra mile when assisting the WIA participants in her caseload. She provides encouragement, motivation, and support. Recently, she attended one of her student's graduation ceremonies and presented her with a big bouquet of fresh cut flowers. Another example of her dedication and commitment to others is how she has established a "mini food bank" in her office so her participants may have snacks to eat between classes. She understands their hardships and that sometimes they may not have the funds or opportunity to purchase food while at school. In support of Deborah and her mission, co-workers contribute food items to help keep the food bank stocked. Deborah often forgoes her own lunch break in order to meet with students and counsel them on their educational and career goals. She doesn't think she is doing anything out of the ordinary - this is her opportunity to give back.
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